Professional Software Client Information Manager - Version 1.0.1 ProSCIM (Professional Software Client Information Manager) is a full-featured customer tracking system designed specially for software developers. Pro SCIM provides a tightly integrated system for customer tracking, support logging, help desk management, licensing and more. Single user and network versions are available. SPECIFICATIONS:Standard Microsoft Outlook style interface Written with Delphi using native components High capacity, high performance multi-user databases Client/server options available for larger networks Import/Export in 18 different data formats Y2K compliant KEY FEATURES AND BENEFITS:ProSCIM will help you track your client information, sales, key generation and support incidents in a simple yet thorough way. The features and benefits are listed below...TRACKING FEATURES:Tracking of client purchasesTracking of Support IncidentsTracking of emails sent to client through ProSCIMUnlimited notes section for each entry (Customer, Products, Licenses and Support)Custom reports and integrated full text search of HelpDesk databaseOTHER FEATURES:Multiple-user security options available Product Database with version history list Help desk "knowledgebase"Automatically create help desk items from support callsSeparate prospects database, instantly convert contacts/prospects into customersIntegrated email capability built into ProSCIMSMTP/MAPI supportArmadillo Certificates supportArmadillo Software Protection Key Generation supportCLIENT/SERVER SPECIFICATIONS:Advantage Database Server v7 by Extended Systems, Inc.Pricing is based on concurrent users, not per seatYou receive a separate and distinct license for the Advantage Database Server, in addition to your license of ProSCIMAvailable for Windows NT based systems as well as NetwareTrue Client/Server which rivals the performance of MS SQL ServerIf you already own/license Advantage Database Server v7, it will work with ProSCIMVERSIONS AVAILABLE:Standard - No Armadillo SupportProfessional - With Armadillo SupportBoth versions are available as Single User, File Shared Multi-User and Client/Server Multi-User access